Shipping &

Returns

Conditions

To buy products from Scampi AB you have to be over 18 years of age.


Orders

As soon as you have placed an order you will receive an order confirmation by e-mail. Your order is normally sent the same day or the day after dependent on the time of order placement, it might take an additional day during peak season.

Kindly note that all orders are subject to payment clearance and stock availability. We reserve the right that we might run out of stock. If you wish to make a change or have other questions about your order please contact us as soon as possible as your order is normally shipped the same day as placed.


Payment
You can pay securely with Visa / Mastercard as well as invoice via Klarna Checkout. We use PayPal for all card payments when paying in other currencies than SEK. Visa, Mastercard and American Express are accepted via PayPal.

Shipping

All item prices shown are excluding shipping costs. Shipping cost is added to the price in the checkout.

Orders over 200 EUR receive free shipping.

We use PostNord and DHL for our deliveries. 

Standard shipping times 
Sweden 3–5 business days  
Europe 3– 5 business days 
Outside Europe 5–13 business days 

Delivery time varies depending on where you live and the amount of orders we have to ship.

Please note that if you are buying outside of EU, you will be responsible for import duties and taxes. Unfortunately, we have no control over these fees and cannot predict what they may be. We suggest you contact your local customs office for further information.


Returns & exchanges 

You have the right to return or exchange your product, regardless of your reason, within 14 days from receiving the product. Please enclose the return note with your package stating your reason accordingly and kindly return the unused product in the original Scampi packaging, all hangtags, and gusset protections still in place.  

For orders within Sweden your package comes with a return label. This is to be attached to the outside of the same package in which you received your order. 
Upon returning an item, the customer will be charged a return fee, which will be deducted from the amount of your original debt.
When handing in your return to your postal agent, you will receive a delivery receipt. We ask you to keep that receipt until you have received a return confirmation from us.

We do not refund the original shipping cost if you return an item.

Returns that do not meet our return policy will not be refunded and will be sent back to the customer or exchanged for a store credit that is valid for 12 months.

Please note that if you have chosen Klarna invoice, this will either be adjusted or refunded. If you have paid by bank card or credit card, it can take a couple of banking days before you get your money back.

Please remember to send the return by registered mail as you are responsible for the return until it reaches us.

 

Return adress 
Scampi AB

C/o Gerorgsson Mail Logistic
Norrby Tvärgata 7-9
50437 Borås
Sweden

 

Uncollected packages

We reserve the right to charge the customer a fee for a packages that is not collected from the postal office. The fee (currently SEK 200) refers to the cost of return shipping, handling fee and handling cost. The package remains for about 7 days from the day of arrival at your postal office. For questions about your package, contact our customer service and we will help you further.


If a dispute arises that cannot be resolved, Scampi AB will follow ARN's decision. (Allmänna reklamationsnämden)


Care instructions

Scampi swimwear products are made of the finest lycra fabric available. However, no polyamide fabric is completely colorfast when exposed to saltwater, sun or chlorine – especially turquoise hues are sensitive. For your garment to last as long as possible please follow the care instructions carefully. Hand wash the garment after each use with a mild detergent without bleach. Do not soak the garment for long. After each use, rinse several times and let drip dry in the shade. Never wring or twist the garment, and never use a dryer. Be careful with suntan lotions as they have the ability to destroy the fabric. Avoid contact with rough surfaces as this may cause pulling to swimwear.

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